All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is ready to be picked up or has shipped. 

To help us accommodate your needs and work around our ordering and processing timelines, please provide your wedding date when placing an order. This allows us to better manage the timing of your order.

Please also be aware of wait times due to specific items being made-to-order, currently on pre-order or unexpected postal service problems that are out of our control.

Free shipping Is available for all orders over $300 CAD site wide within Canada. 

Standard

• Estimated Delivery Time: 7-10 business days
• Price: $19.95 CAD

Expedited

• Estimated Delivery Time: 1-5 business days
• Price: $24.95 CAD

Free shipping Is available for all orders over $300 USD site wide within the U.S. & Mexico.

Standard

• Estimated Delivery Time: 7-10 business days
• Price: $21.95 USD

Expedited

• Estimated Delivery Time: 1-5 business days
• Price: $29.95 USD

You can skip the shipping fees with free local pick up at our shop: 

273 Columbia Street
Vancouver, BC
V6A 2R5

After placing your order and selecting local pick up at checkout, please allow 1-3 business days for your order to be prepared. We will send you an email when your order is ready. 

Please give us a call when you are wanting to come by and pick up your online order as we schedule our staff around appointments. Please have your order confirmation email with you when you arrive.

We offer International Shipping for all orders outside of North America. Shipping charges for your order will be automatically calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT) made outside of Canada, which are incurred once a shipment reaches your destination country. Rituals Of Love is not responsible for these charges if they are applied. 

It is the customer’s full responsibility to be informed of local customs & taxes and must be paid to the obligating courier company prior to receiving your order. Refunds will not be offered to refused shipments due to additional customs & taxes charged. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.

Please note, if you need to make urgent changes to your order, please notify us as soon as possible by email at hello@ritualsoflovebridal.com with your order number and the correct changes necessary and we’ll endeavour to make any adjustments. 

We can’t make any changes or cancellations once an order has already been processed and dispatched as it becomes property of the courier company. Please make sure your shipping address and all other information is correct. We are not responsible for packages that have been redirected or lost due to the customer input of incorrect information. 

We do not ship to P.O. boxes.

When your order has shipped, you will receive an email notification from us which will include a link to track the status of your shipment. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@ritualsoflovebridal.com with your name and order number, and we will look into it for you.

If your order has not yet been processed, we can usually make adjustments, including exchanges within the order. This excludes custom or made-to-order products. Please email us at hello@ritualsoflovebridal.com with your order number and the necessary changes as soon as possible.

We cannot make any changes or cancellations once an order has been processed and dispatched, as it becomes the property of the courier company.

If you wish to exchange an item after delivery, please follow our return process and place a new order for the desired item. Please note, the flat $25 return fee will not be refunded. Customers are allowed up to 2 exchanges per item. After the 2nd exchange, the item will be considered final sale. This policy is designed to ensure fairness and efficiency.

All Made-To-Order & Sample Sale Wedding Gowns are Final Sale, No Exceptions.

Online:

We'll gladly accept returns for full-price items within 7 business days of receipt, provided the product is in its original condition with tags attached and packaging intact. Returns made after this timeframe will not be accepted, unless delayed due to postage and handling issues. 

In-Store:

All items purchased in our Vancouver studio are Final Sale. 

Made to Order:

Made-to-order items are final sale and cannot be returned or exchanged, unless otherwise specified in the item description. This includes certain accessories, such as designer veils and sleeves, which are also final sale.

If you have any questions about an item’s return or exchange eligibility, please refer to the item description or contact us for further clarification.

Final Sale:

Items marked as final sale cannot be returned or exchanged. This applies to both online and in-store purchases.

Please note that earrings are considered a final sale for hygienic reasons and cannot be returned or exchanged.

All items purchased during sales, promotions or with promotional codes are final sale. 

To ensure efficient courier service and handling for North American orders, we provide a return label at a flat rate of $25 CAD. This fee will be deducted from your return once it is received.

To request a return, email us your order number, item, and reason for the return. We will then provide the return label attached to the return request form.

To be eligible for a return, the item must be unused, in original condition and packaging, and free from makeup stains. If stains or damages are found, Rituals of Love reserves the right to ship the item back without issuing a refund. Items purchased during promotions, on sale, or made to order are non-returnable.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to the original method of payment.