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Shipping & Returns

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is ready to be picked up or has shipped. 

To help us accommodate your needs and work around our ordering and processing timelines, please provide your wedding date when placing an order. This allows us to better manage the timing of your order.

Please also be aware of wait times due to specific items being made-to-order, currently on pre-order or unexpected postal service problems that are out of our control.

All Sample Sale Wedding Gowns are Final Sale, No Exceptions.

Online:

We'll gladly accept returns for full-price items within 7 business days of receipt, provided the product is in its original condition with tags attached and packaging intact. Returns made after this timeframe will not be accepted, unless delayed due to postage and handling issues. 

In-Store:

All items purchased in our Vancouver studio are Final Sale. 

Made to Order:

Items that are made-to-order cannot be returned or exchanged, unless otherwise specified in the item description. Certain made-to-order accessories, such as designer veils and sleeves, are eligible for exchange only and are not eligible for a full refund.

If you have any questions about an item’s return or exchange eligibility, please check the item description or contact us for clarification.

Final Sale:

Items marked as final sale cannot be returned or exchanged. This applies to both online and in-store purchases.

All items purchased during a sale or promotion are final sale.